TopMediai FAQs

1. Is it safe to purchase products from your website?

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, use our products, or place an order online.

2. What ways can I pay for my purchase?

We accept major mainstream payment methods. You can choose one at your convenience. PayPal, UnionPay, JCB, Diners Club, Discover, American Express, VISA/MasterCard, Alipay, etc.

3. What if I purchased the wrong product?

Please contact with TopMediai customer service, we will help you change it to the correct one that you need.

4. How can I get access to the latest version of your product?

In general, our product iterations are automatically updated to the latest version. If not, try to clear the cache. For mobile users, if you have this problem, here are the guides for reference: iPhone and Android.

5. Where can I use TopMediai?

TopMediai provide portable online tools for your photo and audio. Users will have access to ai text to speech conversion, ai art generation, watermark and background removal and free voice changing.

6. How to apply for a refund if I am not satisfied with the purchase?

TopMediai provides a 30-day Money Back Guarantee. You could refer to here: https://www.topmediai.com/refund-policy/

7. What if registration fails?

There might be something wrong when you copy and paste your licensed email and registration code. As the email and code are case sensitive, you'd better copy and paste the registration email and code directly into the corresponding place. Please do not add an extra symbol and ensure there is no space copied before entering your email and license code correctly.

8. How can I register for my purchased products?

Please click the "log in" icon, use your email account and the password you received in your order notification email to log into your membership account for full features.

If you signed up for a membership account already, your benefits will be bound to your current account once you finish payment (without password notification in your email inbox).

For any other situation, please contact the support service or enter Discord channel for quick and effective help.

9. Why did I not receive my registration information information after checking out the order?

Generally, you will receive an email with the registration information within 1 hour. If you could not find it in the mailbox and spam folder, kindly contact us via Support Center attaching the payment receipt, we will reply to you as soon as possible.

10. Can anyone join the Discord TopMediai official channel?

Yes. If you are having difficulties finding us on Discord you can click on it here. Once your account on Discord has been verified you will be able to interact with other TopMediai users just like you!

11. Can I cancel an order after placing it?

We do not support order cancellation after the successful processing of the order. However, there are circumstances under which refunds can be issued. For more about this, please check our Refund Policy. Or you can contact our support team.

12. How to delete my account?

TopMediai Member Center -- My Account -- Account Security -- Account cancellation -- Click the"get" icon to get a verification code -- Confirm.

13. How can I reset my password?

Please enter your TopMediai Member Center -- Find My Account -- Account Security -- input current password and your new password -- Click Confirm

14. How to cancel the subscription?

Situation 1:

If the product you purchased needs an account ID and password to log into to activate, then it is a membership product. You can cancel the subscription with the following steps by yourself in the TopMediai Member Center.

Step 1.Please log into the TopMediai Member Center.

Step 2.Please select My Product, and you will see all the products you purchased.

Step 3.Please choose the product that you want to cancel the subscription with and then click Cancel Subscription.

Step 4.Please click Get, then your account email will receive a verification code.

Step 5.Please enter the Verification Code and click Cancel Subscription Now. Then your subscription will be canceled.

Situation 2:

If you forget your initial account password or failed to log into your membership account due to other unknown reasons to cancel, contact Customer Service and we can unsubscribe you and give you a cancellation notification to your email account.

Frequently Asked Questions